Securing hundreds of extra days in the community for Nottinghamshire Fire & Rescue Service.

Nottinghamshire Fire & Rescue Service works to keep people safe by educating citizens about accident and injury prevention, as well as responding to emergencies.

Its firefighters already benefited from high quality training developed by in-house experts, but its training team wanted to change the way it delivered learning packages in order to increase engagement. The aim was to attract learners to the e learning platform rather than having to force them to undertake training. 

To do this, the organisation needed:

  • A modern, attractive platform that was easy-to-access.
  • A simple learner journey with quick access to key e learning modules.
  • To be able to deliver training remotely without needing firefighters to attend a training centre.
  • Better tracking of training progress and completion.

The rollout of new breathing apparatus, which would require all firefighters to undertake urgent training, was used as an opportunity to develop a new e learning platform to deliver the mandatory training.

Providing confidence in competence

Working with NFRS to meet the tight deadline for the new breathing apparatus training, we delivered the new platform in just six weeks.

We created the NFRSLearn e learning platform to host all existing and future e learning modules. Built on the Totara Learn platform, it gave immediate access to all 800 users, so they could undertake the safety critical training for the new breathing apparatus, as well as other courses.

Senior management and the training delivery team had access to training completion information and mandatory knowledge checks to give confidence that all firefighters had a complete understanding of the new equipment and would be able to use it safely. We integrated the learning platform with NFRS’s other IT systems to ensure compatibility and easy sharing of information.

We also shortened the steps needed to access e learning modules so that it’s easier for firefighters to find the training they need on any device.

The Results

More than 30,000 courses have been completed by 800 users in just 2 years.

Has added an additional 100 days to frontline services every year due to less time needed for training.

100% completion for all safety critical and mandatory training

We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass | eLearning Team | Nottinghamshire Fire & Rescue Service

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This year’s full platform refresh gives our users what they’ve been asking for and more: a significantly upgraded learning experience across web and app, bite-sized learning content that makes learning even more fun and engaging and a points system that rewards them for their investment in the platform. We’re really proud of this work, and we are excited to build on this year’s innovations going forward.

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Sometimes you expect to be able to work with a platform straight out-of-the-box, but there are always quirks when it comes to adapting to your systems. Synergy Learning were instrumental for us in providing the development and consultancy we needed.

Tomas Lionikas

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We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass

E-Learning Team

Synergy Learning is always really responsive. The team is very approachable and communicative – they reach out to me a lot and stay in contact even when we don’t have ongoing work. Given a short deadline, they are always able to work to really tight timelines. They’re also very flexible when those timelines change.

Caroline Quane

Global Learning Technologies Manager

We would like to thank Synergy Learning for turning this project around so quickly. UHB is one of the largest teaching hospital trusts in England and we are at the forefront in the fight against COVID-19, along with our colleagues across the rest of the UK. We are very proud to be launching this platform in the West Midlands and hope it helps alleviate some of the worries I know many colleagues have.

Tracey Starkey-Moore

Deputy Director of Education

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