Moodle support

Our friendly support team are here to rapidly respond to any type of issue.

Our Moodle technical support team is based in house and with many ways to contact us; online helpdesk, phone, email & twitter you’ll never have a hard time getting in touch with us.

Our approved Moodle partner status proves just how knowledgeable about the platform we are.  So whatever your issue, our team will be able to guide you through it.

Moodle support

Support Options

Package features

We offer a range of flexible Moodle support packages to suit each individual client. Our Moodle support services are designed to allow organisations to access our expertise by contacting our helpdesk for administrative, technical and general how-to queries:

  • Customer helpdesk
  • Direct phone support
  • Knowledge base
  • Remote screenshare
  • Twitter support
Package features

Essential

  • 10 hours
  • valid for 3 months
  • email-based support
  • Twitter support

Maximum response time of 8 hours, with support from Monday to Friday, 9am – 5pm (GMT).

Get Package

Premium

  • 25 hours
  • valid for 12 months
  • email-based support
  • telephone support
  • Twitter support
  • Moodle plugin installation

Maximum response time of 8 hours, with support from Monday to Friday, 9am – 5pm (GMT).

Get Package

Premium +

  • Unlimited hours
  • priority support
  • valid for 12 months
  • email-based support
  • telephone support
  • Twitter support
  • Moodle plugin installation
  • remote screenshare assistance

Maximum response time of 8 hours, with support from Monday to Friday, 9am – 5pm (GMT).

Get Package

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