29 January 2021

Matthew O'Connor

Marketing Manager

The learning management system we created for financial services company Western Union has won the Best Financial & Insurance Project award in the Totara Awards 2020.

The Western Union site was named as the best finance LMS in a virtual awards ceremony held on Tuesday.

We worked with the money transfer giant to create the world’s largest Totara Learn LMS by user base. With Western Union agents scattered around the world, the LMS needs to train up to 500,000 learners in more than 50 different languages.

Using Totara Learn’s adaptability and scalability, we’ve given Western Union the infrastructure to push new learning to half-a-million learners simultaneously. This saves time and money, as well as mitigating the risks of non-compliance by ensuring all agents can immediately access new mandatory training.

An impressive 95% of Western Union agents now use the single sign-on functionality we put in place to easily access their LMS while logged into existing systems. Faster, better training undertaken in the learner’s preferred language means agents can provide better service to customers worldwide.

Lars Hyland, Chief Learning Officer at Totara and a lead judge of the 2020 Totara Awards, said: “These awards recognise the very best of the submissions we received in terms of success, innovation and positive business/societal impact. My congratulations to the teams at Western Union and Synergy Learning for their win.”

 

Extensive scale and custom coding

Totara confirmed that the project’s extensive scale and reach, our custom coding to enable integrations and better control over HR imports, and our use of language packs to localise the LMS for global learners were key factors in Western Union winning the award.

Our CEO Roy Kerley said: “We’ve been developing engaging online learning platforms of all sizes for our clients for more than 15 years. This project with Western Union was definitely at the bigger end of the scale!

“We’re delighted to win this award and to get recognition that we can deliver even the very biggest LMS sites to the highest standards.”

Speaking about the project, Western Union’s Senior Manager for Global Agent Training, Tomas Lionikas, said: “Synergy Learning was instrumental for us in providing the development and consultancy we needed.”

Western Union will receive a waka (a Māori canoe) made from genuine reclaimed Totara wood in recognition of their win.

You can read more about the Western Union LMS here.

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This year’s full platform refresh gives our users what they’ve been asking for and more: a significantly upgraded learning experience across web and app, bite-sized learning content that makes learning even more fun and engaging and a points system that rewards them for their investment in the platform. We’re really proud of this work, and we are excited to build on this year’s innovations going forward.

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Sometimes you expect to be able to work with a platform straight out-of-the-box, but there are always quirks when it comes to adapting to your systems. Synergy Learning were instrumental for us in providing the development and consultancy we needed.

Tomas Lionikas

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We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass

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Synergy Learning is always really responsive. The team is very approachable and communicative – they reach out to me a lot and stay in contact even when we don’t have ongoing work. Given a short deadline, they are always able to work to really tight timelines. They’re also very flexible when those timelines change.

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