29 January 2021

Matthew O'Connor

Marketing Manager

NFRSLearn, the learning management system we created for Nottinghamshire Fire & Rescue Service, has been named best government LMS in the Totara Awards 2020.

The site won the Best Government Project award in a virtual awards ceremony held on Tuesday.

We worked with Nottinghamshire Fire & Rescue Service to deliver the new platform in just six weeks in order to meet a tight deadline for delivering mandatory training on new breathing apparatus.

Totara confirmed that its judging panel had selected NFRSLearn as the best government LMS because of the excellent results achieved by Nottinghamshire Fire & Rescue Service.

This included achieving 100% course completion for critical safety training – starting with the urgent training on new breathing apparatus – and adding an additional 100 days to frontline firefighting services by reducing the time needed to undertake training. This was a result of reducing the number of steps needed to access e-learning modules, making it quicker and easier for firefighters to find the learning they need on any device, and limiting the number of occasions on which firefighters needed to attend a training centre for classroom learning.

 

A government LMS with societal impact

Lars Hyland, Chief Learning Officer at Totara and a lead judge of the 2020 Totara Awards, said: “These awards recognise the very best of the submissions we received in terms of success, innovation and positive business/societal impact. My congratulations to the teams at Nottinghamshire Fire & Rescue and Synergy Learning for their win.”

That societal impact has been one of the most satisfying parts of the NFRSLearn project for us.

Our CEO Roy Kerley said: “We’re absolutely delighted to win this award for best government LMS in recognition of our work with Nottinghamshire Fire & Rescue Service.

“It’s always great to see the impact our work has on learning, and that’s only magnified when you can see such a significant real world improvement from a public sector LMS like this one.

“Increasing the amount of time firefighters are able to spend serving their communities so significantly is an incredible achievement by everyone involved in the project at NFRS and Synergy Learning.”

Speaking about the project, Steve Wass, from Nottinghamshire Fire & Rescue Service’s eLearning Team, said: “We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff.”

Nottinghamshire Fire & Rescue Service will be presented with a waka — a Māori canoe made from genuine reclaimed Totara wood — as a prize. We can’t wait to see whether the waka is pressed into active service on the waterways of Nottinghamshire!

You can read more about NFRSLearn here.

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Testimonials

This year’s full platform refresh gives our users what they’ve been asking for and more: a significantly upgraded learning experience across web and app, bite-sized learning content that makes learning even more fun and engaging and a points system that rewards them for their investment in the platform. We’re really proud of this work, and we are excited to build on this year’s innovations going forward.

Mike Edwards

Retail & Contact Centre Director

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Sometimes you expect to be able to work with a platform straight out-of-the-box, but there are always quirks when it comes to adapting to your systems. Synergy Learning were instrumental for us in providing the development and consultancy we needed.

Tomas Lionikas

Senior Manager for Global Agent Training

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We were impressed with the flexibility and the level of consultancy that Synergy Learning was able to provide. They were able to understand our requirements and create a user friendly learning portal for staff, and one that we can amend and be comfortable using without having to go back for minor changes.

Steve Wass

E-Learning Team

Synergy Learning is always really responsive. The team is very approachable and communicative – they reach out to me a lot and stay in contact even when we don’t have ongoing work. Given a short deadline, they are always able to work to really tight timelines. They’re also very flexible when those timelines change.

Caroline Quane

Global Learning Technologies Manager

We would like to thank Synergy Learning for turning this project around so quickly. UHB is one of the largest teaching hospital trusts in England and we are at the forefront in the fight against COVID-19, along with our colleagues across the rest of the UK. We are very proud to be launching this platform in the West Midlands and hope it helps alleviate some of the worries I know many colleagues have.

Tracey Starkey-Moore

Deputy Director of Education

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