eLearning Support | Synergy Learning

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Support

If there’s any way I can help, just let me know. No strings. Honest and true.

Peter Parker, Spiderman

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Our experienced in-house helpdesk team are here to support you in managing your Moodle, Mahara or Totara site.

We are proficient at ensuring that everything works with your site and help you troubleshoot specific issues or questions you may have.

Our friendly team are here to rapidly respond to any type of issue. We pride ourselves on providing a fast and knowledgeable reply to your specific queries.

Maybe you don’t have a problem, you might want to know the most effective way to make use of functionality on your platform. Our team will review your individual requirements and advise on how to make this work for you and your users.

As well as our helpdesk team, we continue to build an extensive knowledge base of frequently asked questions, covering all the most common queries and issues, enabling you to find a solution as quickly as possible.

If this sounds like the kind of service you need, it’s time to get in touch.

Ready to learn? Check out our support packages.

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Contacting the helpdesk

Our experienced in-house team are proficient at making everything “just work”, and if things go wrong we are here to rapidly react to any type of issue. With many ways to get in touch, our friendly in-house eLearning support team are ready and waiting to help all of our customers.

 

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Helpdesk
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@sl_help
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Email Us
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028 9042 2000
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Supporting in-house hosting

We realise that many organisations choose to host their Moodle, Mahara or Totara site on their own servers. Synergy Learning can still offer our expert support to ensure your administrators have access to our helpdesk, being able to ask specific questions and receive a quick reply from our support experts.

For more information on how Synergy Learning can support your own hosted virtual learning platform please contact us to discuss your specific support needs.

 

 

Why let us support you?

  • 01
    Ready to help
    Customer satisfaction is our priority. Our support team are passionate about our platforms and are dedicated to delivering great service and rapid replies to our clients.
  • 02
    Expertise
    Access to the right people. Across the entire company we’ve got a range of expertise that contribute and assist in solving your problems or advising on the right solution for you.
  • 03
    Responsive
    Every case is treated with priority. We aim to respond to any support query as quickly as possible, often within minutes of the initial request. We are as focused on quality as we are speed.
  • 04
    Flexible
    Your needs change, so we adapt. With a range of packages available you can upgrade/downgrade as and when you need to, with the same level of response and expertise available.
  • 05
    Exclusive
    Each one of our clients uses their platform in their own unique way. We’ll help you find the right solution for your bespoke needs. We don’t use scripts to solve problems, we use our brains.
  • 06
    Accessible
    Take your pick. With many ways to get in touch (phone, email, Twitter and an online portal) our friendly in-house support team are ready and waiting to help you.

Interested? Take the next step. Contact us.

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© Copyright Synergy Learning 2017. All Rights Reserved. Synergy Learning is a trading name of New Media Warehouse, a limited company registered in the UK - No. NI055784 - VAT No. 867327393