Moodle Support | Synergy Learning

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Moodle Support

We listen, we advise, we support. So how can we help?

Our friendly support team are here to rapidly respond to any type of issue.

Our Moodle technical support team is based in house and with many ways to contact us; online helpdesk, phone, email & twitter you’ll never have a hard time getting in touch with us.

Our approved Moodle partner status proves just how knowledgeable about the platform we are.  So whatever your issue, our team will be able to guide you through it.

Package features

We offer a range of flexible Moodle support packages to suit each individual client. Our Moodle support services are designed to allow organisations to access our expertise by contacting our helpdesk for administrative, technical and general how-to queries:

  • Customer helpdesk
  • Direct phone support
  • Knowledgebase
  • Remote screenshare
  • Twitter support

We also have flexible end user support options available. Contact us to find out more.

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Essential

  • 10 hours
  • valid for 3 months
  • email-based support
  • Twitter support

Maximum response time of 8 hours, with support from Monday to Friday, 9am – 5pm (GMT).

Get package

Premium

  • 25 hours
  • valid for 12 months
  • email-based support
  • telephone support
  • Twitter support
  • Moodle plugin installation

Maximum response time of 8 hours, with support from Monday to Friday, 9am – 5pm (GMT).

Get package

Premium +

  • Unlimited hours
  • priority support
  • valid for 12 months
  • email-based support
  • telephone support
  • Twitter support
  • Moodle plugin installation
  • remote screenshare assistance

Maximum response time of 8 hours, with support from Monday to Friday, 9am – 5pm (GMT).

Get package

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Supporting in-house VLEs

We realise that many organisations choose to host their Moodle site on their own servers.

Synergy Learning can still offer our expert support to ensure your administrators have access to our helpdesk, being able to ask specific questions and receive a quick reply from our Moodle experts.

For more information on how Synergy Learning can support your own hosted Moodle please contact us to discuss your specific support needs.

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Why let us support you?
Find out more about our support services.

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