Posts Tagged ‘Support’

Twenty Eleven

Posted by Joel Kerr on 29 Dec
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It came and it went in a blaze of glory.  That’s a bit of an exaggeration but it has been a good 2011 so it’s time to have a look back over the past 365 days (I should probably say the garish banner above is no reflection on the ability of our designers, I threw it together myself and may well get in trouble!).

Holywood

Design StudioThis was a big year for the team – the year we moved to Holywood!  After many months of office hunting and many more months of carpet swatches, paint samples and furniture shopping we upped sticks and moved lock and stock to County Down.  And we haven’t looked back once, we are very happy in our new home (call by and say hello sometime!)

Events

The BETT show was the first of many events we attended in 2011, Scotland also being high up in the agenda for the first part of the year and the ICT for Education conference circuit becoming a regular feature in the latter.  We always love getting out and about to talk to new and existing clients and want to say a big thanks to all those who stopped by for a chat over the course of the year!

New People

The team has grown.  Again.  We have some familiar faces that have joined us on a permanent basis (hello Andrew Davidson) and some brand new brainpower in the incarnation of Alison Selby-Bettle, Davo Smith, Peter Potter, Dorel Manolescu and Adam Moran.  You will hear more from each of them in the future when I finally browbeat them in posting on the blog!

Totara

Twenty Eleven is the year we welcomed Totara into the world.  Like a beacon of light to the business world it is already strutting with a confidence that befits a software of such stature.  The carefully considered additions tick all the boxes of our corporate clients and I have no doubt as word spreads its popularity will increase in 2012 (click here for more info)

Travel

This one is for you Jonny McAlister.  With more air miles than an Arctic Tern you have jetted from city to city and back to that first city more times than I care to remember.  And hasn’t it paid off nicely with the Synergy Learning flag being flown with more vigour than ever before in England, Scotland, Wales and Ireland (North and South!)

The World!

With Alex having taken Synergy Learning back to his native Germany we are also pleased to be spreading the good word of Moodle, Mahara and Totara throughout Europe with lots of new contacts in France, Germany, Switzerland, Belgium, Sweden and Norway.  News of our wares has also spread further afield with new business coming from South Africa and the US.

Moodle 2 Point x

Aw Moodle.  Our first love.  Moodle 2 may have taken its time but the upgrades have been prompt and noteworthy.  MyMobile is now part of the core code, you can restore your 1.9 back-ups, multi-tenancy is on its way and the list goes on.  If you’re not there it’s time to give it some serious thought.  Our Route to Moodle 2 options should help you on your way :)

Mahara

This year saw the release of Mahara 1.4, called by some “a coming of age”.  The ePortfolio is slowly but steadily increasing in popularity and offers the perfect compliment to Moodle.  Built primarily for reflective learning it also boasts social networking capability and numerous integration possibilities (click here for more info on our Mahara services)

Awards

Everyone was delighted when the Scottish Social Services Council was shortlisted in the Skills Development section of the Guardian Public Services Awards in 2011.  We were ecstatic when they actually won!  We are proud to host the award winning SSSC Workforce Solutions Portal, which puts Moodle to good use throughout Scotland, more information on which you can read by visiting http://workforcesolutions.sssc.uk.com/

New Projects

In China 2012 is the year of the Dragon.  In Synergy Learning it is the year of the Case Study.  We have so many new projects under our belt that we want to share with you I hardly know where to start but keep posted to the blog as we will be rolling out case study after case study detailing what we have been up to over the past year.  Here’s one to sink you teeth into in the meantime.

The Team

It wouldn’t be right to round up the year without mentioning our brilliant team who are always a pleasure to work with and make coming to work not feel like coming to work at all.  The supporters who Support, the theme machines who Theme, the developers who cynically pick the world to pieces every day (and do a bit of Developing), the trainers who Train and the directors who… pay us.  Thanks one and all.

And finally…

I’d like to thank all our clients and partners for their continued support and want to wish everyone an enjoyable and prosperous 2012.  Hurrah!

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Moodle Support from Synergy Learning

Posted by Joel Kerr on 22 Jun
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Moodle Support is one of the most in demand services at Synergy Learning.  Andrea Gordon talks us through the role she plays in keeping our clients Moodle sites running smoothly 24/7, 365 days a year.

“With Moodle developers rapidly churning out code for newer versions and 3rd party additions, there will always be the need to keep systems properly maintained and up to date with the appropriate security measures in place.

As a Systems Administrator with Synergy Learning I provide both technical and pedagogical support to ensure the smooth running of Moodle platforms. I also manage the helpdesk, allocating support queries to the appropriate members of our team.

At Synergy Learning our servers are monitored 24/7 and optimised for Moodle. Our expert team of support staff and engineers are always available should any urgent issues arise. The support I deliver on a daily basis can be directly over the phone, via email or onsite if required. Support queries can range from anything basic, i.e. adding a new user to Moodle, to very technical, i.e. configuring firewalls and DNS editing. I aim to provide my first-rate problem solving skills to all queries submitted.

In my daily role I particularly focus on developing excellent relations with our customers to give them that little bit extra with a personal approach many other large scale companies cannot provide.

Along with Moodle Support, I install, manage and maintain all client sites hosted on our servers. This entails installing sites & upgrading to latest versions, migrations over servers, integrations with external systems (Active Directory, MIS etc.) running backups, updating software, system, performance & user testing and involves in-depth knowledge and experience in both Moodle and Linux as a hosting environment. These skills I have gained working closely with an experienced team dedicated to Moodle and directly with clients in time critical conditions. I value this experience as second to none – I can guarantee, if there is a Moodle issue, we will resolve it without a doubt.

Mahara is quickly becoming very popular within Schools and organisations as a nice user-friendly complement to Moodle. New versions for Mahara are released thick and fast so I am always on top of testing before rolling these out to clients. As we are now an official Mahara Partner at Synergy Learning, I provide the same line of support, maintenance & upgrades as our Moodle clients receive.”


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