A few weeks ago a Primary School Governor posted an article listing a series of questions you really need to be asking your host Moodle provider if you are considering buying in Moodle (click here to view the original article).
As the leading Moodle Partner in the UK and Ireland, we are confident we tick all the boxes, so here are our answers.
Are they a registered Moodle partner?
Synergy Learning is a registered Moodle Partner and plays a vital role in the Moodle Community. Moodle is provided freely as Open Source Software, which is made possible by the financial support from the Moodle Partners, through clients who pay for specific development. Clients who chose to work with a Moodle Partner in turn play a vital role in the ongoing development of Moodle.
What training does your host provide, if any?
Synergy Learning is one of the leading Moodle Training providers with professional Moodle Instructors across the UK and Ireland. We offer a series of hands-on training courses to cater for a wide range of customer needs.
We offer training on demand for course creators and administrators as well as bespoke training for specific requirements, onsite or offsite depending on our clients requirements.
Synergy Learning also offer Moodle Theme design to make sure your Moodle suits the look and feel of your organisation, and Moodle Development for increased Moodle functionality.
What other packages, extension and add-ons are possible to extend the features and functionalities of Moodle?
At Synergy Learning we are willing and able to install any additional Moodle modules, filters, blocks and extensions available. The packages are negotiable and can be tailored to suit the client’s individual needs.
As well as that Synergy Learning is the leading approved Mahara (ePortfolio) Partner in the UK and Ireland and the only Moodle Partner in the UK approved to offer ZiLink services for Online Reporting and Parental Engagement.
For more information on Mahara click here.
For more information in ZiLink click here.
Do they provide the Moodle Admin AND the Server Admin?
Synergy Learning has generated a lot of eLearning technological and pedagogical expertise since our inception in 1997. As a result we understand what is required for the smooth running of an eLearning environment and ease of use for the people involved.
We offer both Moodle Admin and Server Admin in tailored packages to suit our client’s requirements. Synergy Learning can provide and maintain the server, supporting other server side packages as well as providing full technical support for the Moodle software or we can simply provide and maintain the server which Moodle runs on. It all depends on what best suits our clients.
We are also the leading Moodle Partner for Hosting, Training, Support and Development in the UK and Ireland
Updates – how often are they going to update the software and ensure compatibility?
Moodle is changing all the time and it is important that Moodle sites are updated in line with core changes for the sake of security issues and improvements.
At Synergy Learning Moodle updates are included as part of every Hosting package. As a Moodle Partner we make it our business to be first in the know with progress in all elearning technology and as a result can advise our clients on important advances and updates.
Moodle 2.0 is on its way and we are well prepared for upgrading our clients Moodle sites and networks, as we are with every Moodle update no matter how big or how small.
Access – what are you allowed to do?
Our clients have secure access to their data files in case they need to upload large learning resources.
Backups
At Synergy Learning we back up our clients Moodle sites daily, early in the morning at approximately 2am. We back up Moodle files, Moodledata and databases.
As well as that our clients have the option of backing up their individual courses. Secure shell access is provided – if the client wishes to back up their sites themselves that is an option.
We also back up any additional modules our clients Moodle sites may have, themes, customisations and code.
Databases
At Synergy Learning we dump and store databases nightly, and this can be done manually / remotely.
Maximum file upload size and storage capacity
We recommend a maximum file upload size of 32MB, anything else can be uploaded via sFTP. The maximum file size limit can be increased if requested.
Synergy Learning offers a number of options for storage capacities ranging from 1GB upward. The limit on email volume and storage space for users and courses varies depending on user numbers and the server space in the clients chosen package.
Our clients get unlimited user accounts in Moodle, server accounts again will depend on the package our client has chosen. Packages can be upgraded if required.
Downtime – when and how much?
Routine maintenance takes place late at night or early in the morning so as to cause minimum disruption. The duration of the downtime will depend on the severity of the issue and can be anything from 15 minutes to 1 hour.
Security – who has access to what?
Security is provided via firewalls, antivirus and daily monitoring by our team of Moodle experts.
For each of our clients one named person will be given access to the Moodle code, the data Moodle places in the MySQL database and the data placed in the Moodledata file structure.
Ports can be made available for access to certain web services and applications (e.g. Skype) providing they are compatible and are not deemed a security risk.
What operating system will the server run on? What database will it use?
Our server runs on Linux and uses MySQL database software
If you require anymore information on any of our services email me at joel.kerr@synergy-learning.com